The Company may go for an exception in some cases when it is necessary to return the payment made by the credit/debit card, but only if the Client justifies the reason for doing this. The Client may submit a request to refund in case of service not provided. A refund is possible in case when the customer makes payment via credit card but services are not provided as described after payment.
In order to start the return process the Client shall submit a cancellation request by emailing to firstname.lastname@example.org. A cancellation request shall contain the following information at least but not limited to:
- Full name of the Client;
- Residential address;
- Contact e-mail and phone number(-s);
- Proof of ID
- Initial payment amount, date of payment, used payment method(i.e. credit/debit cards);
- Payment identification number(if any);
- The reasons of the cancellation subject to the conditions stated below.
All the information in a cancellation request submitted to the Company shall be identical to that originally submitted in the initial payment.
All received cancellation requests to be dealt with by the Company on the following terms and conditions:
- All cancellation requests shall be for genuine and acceptable reasons, and those reasons shall be described in detail by the Client in the cancellation request;
- All cancellation requests shall be submitted within 7 days from the moment of the initial payment by the client; the Company shall notify the Client in cases where it is not possible to process the cancellation request due to card scheme or payment institution rules;
- All cancellation requests shall be processed within 5 business days. Company shall notify the Client in cases when additional time is required;
- All cancellation requests shall be reviewed only if the requested amount does not exceed initial payment amount;
- Any charges deducted by the payment institution and also any loss or expense, if suffered or incurred by the Company due to adverse exchange rate fluctuation to be covered from the return amount.